Review Automation
Smarter Systems. Bigger Results. Less Effort.
Why Use Review Automation Software for Your Business?
Want more 5-star reviews without the hassle of follow-ups? Our review automation software helps Australian businesses automatically request, collect, and manage online reviews across Google, Facebook, and more.
Whether you're a tradie, clinic, or service business, Digi Focus makes it easy to build a trustworthy reputation — all while saving time and keeping your team focused on delivering great service.
Your customers had a wonderful service — but not everyone remembers to leave a review.
That’s where automation steps in.
At Digi Focus, we help Australian businesses collect, manage, and respond to customer feedback using smart, AI-powered review automation software that run quietly in the background.
You’ll get more reviews, fewer missed messages, and happier customers — all without adding extra work for your team.
Turn Happy Customers Into 5-Star Reviews — Automatically
Every great business deserves the reputation it’s earned.
The problem? Most customers forget to leave reviews — and even satisfied ones need a little reminder.
At Digi Focus, we help Australian businesses automate reviews, feedback, and customer service follow-ups using review automation software.
That means more 5-star reviews, happier customers, and better visibility — without you lifting a finger.
How Our Review Automation Software Works?
We’ve designed a simple, powerful system that fits seamlessly into your workflow — so you can keep delivering great service while automation handles the follow-up.
1. AI-Driven Follow-Up Messages
Once a customer completes a purchase or service, Digi Focus automatically sends a friendly message via SMS or email — thanking them and asking for feedback.
Positive replies are guided straight to your Google or Facebook review pages, while negative ones trigger a private message for your team to respond.
2. Smart Review Routing
Our system knows the difference between a happy customer and an unhappy one.
Happy customers get a seamless path to leave glowing reviews.
Unhappy ones are routed to your internal inbox — where you can handle their issue personally.
This not only protects your reputation but also gives you real-time insight into customer satisfaction.
3. Centralised Review Dashboard
Stop checking multiple platforms manually.
Digi Focus pulls in reviews from Google, Facebook, Yelp, and other sites — all in one clean dashboard.
You can view, respond, and manage everything from one place — or even let our AI draft responses for you (ready for your approval).
4. Instant Alerts & Insights
Get notified the moment a new review is posted or feedback is received.
Our analytics tools show you trends — such as satisfaction scores, common keywords in reviews, and average response time.
That means you can improve service quality using actual customer data, not guesswork.
Your Great Service Deserves Great Reviews — Let’s Make It Happen
The Results Speak for Themselves
Businesses using review automation see:
3x more positive reviews within 90 days
Higher Google rankings from consistent review activity
Up to 40% more enquiries thanks to improved credibility
Better retention through proactive feedback handling
Whether you’re a tradie, restaurant, dental clinic, or local agency — online reputation has never mattered more.
We help you build it, protect it, and grow it — on autopilot
Why Customer Service Automation Matters
Traditional follow-ups take time, staff, and persistence — all of which are in short supply when you’re running a business.
With Digi Focus AI Lead Conversion, you get:
Zero manual work: AI handles conversations, reminders, and booking.
Personalisation at scale: Every lead feels like they’re talking to a real person.
Instant engagement: SMS opens within minutes, not hours.
24/7 coverage: Never miss a reply again.
It’s like having a digital salesperson that never sleeps — and never forgets to follow up.
Integrates With All Your Tools
Our system works seamlessly with:
Google Business Profile (for reviews)
Facebook & Instagram (for messages & feedback)
Email platforms & CRMs (for automated follow-ups)
Website forms & chat systems
No complicated setup. No coding. Just plug it in — and start collecting reviews.
Why Businesses Choose Digi Focus
Australia-Wide Expertise – We understand local markets and real customer behavior.
All-in-One Dashboard – Reviews, messages, and insights in one clean view.
AI + Human Touch – Smart automation that still feels personal.
Custom Branding – Every message sounds like you, not a bot.
Hands-Off Setup – We install, train, and support you end-to-end.
Real Aussie Example
A Gold Coast plumbing company started using our review automation to follow up after every completed job.
In just two months, they:
Collected 67 new 5-star Google reviews
Improved their search ranking from page 4 to page 1
Increased calls by 38%
That’s the power of consistent follow-up — powered by AI
Let’s Build You a 5-Star Reputation
Your business already delivers great service — now let’s make sure the world sees it.
Digi Focus helps you:
Turn happy customers into public advocates
Catch issues before they turn into bad reviews
Automate your follow-ups and save hours every week
It’s the easiest way to grow your reputation while building lasting customer relationships.
Ready to get started?
❓What is review automation software?
Answer:
Review automation software is a tool that helps businesses automatically request, collect, and manage customer reviews on platforms like Google, Facebook, and Yelp. Instead of manually asking every client for feedback, the software sends pre-built messages via SMS or email and follows up intelligently — saving time and increasing review volume.
❓ How does review automation help with SEO?
Answer:
More 5-star reviews improve your local SEO by boosting your visibility in Google Maps and search results. Google's algorithm favors businesses with a high number of recent, positive reviews — especially when they appear on trusted platforms like Google Business Profile. Review automation ensures your online reputation grows consistently, which helps your business rank higher.
❓ Can this system filter negative reviews?
Answer:
Yes. Our review automation software includes a built-in feedback gate that detects negative responses and redirects them to your team privately — before they get posted online. This lets you resolve issues directly while protecting your brand’s public image.
❓ Is review automation legal in Australia?
Answer:
Yes — as long as the messages comply with consumer protection and privacy laws. Our system is designed to follow SMS/email compliance best practices, including opt-out options and transparent messaging. We help ensure your business stays compliant while growing your reviews.
❓ What platforms can I collect reviews on?
Answer:
You can collect reviews on Google, Facebook, Yelp, and any custom review platform you choose. Our system is flexible and integrates with your existing CRM or appointment system to trigger review requests at the right time.
Every Great Business Deserves The Reputation It Earned.
The problem? Most customers forget to leave reviews — and even satisfied ones need a little reminder.
At Digi Focus, we help Australian businesses automate reviews, feedback, and customer service follow-ups using review automation software.
That means more 5-star reviews, happier customers, and better visibility — without you lifting a finger.
Get in touch with us
Let’s unlock the untapped revenue hiding in your old database.
Reach out today for a free AI lead conversion consultation.
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